Technical debt is a slippery slope. As a pervasive issue in any IT department, it’s challenging to quantify the impact and, ultimately, justify the cost to remediate. Companies often end up in a desperate situation before they come to grips with their technical debt. That’s where this story starts.
Our food services client was caught in a corner – the threat of production issues required a quick fix to cover their business processes. Project deadlines and major production issues burdened the team with no end in sight.
To address the technical debt elephant in the room, the Concord team thoroughly analyzed the function of existing applications and articulated the nature of their technical debt, showing example after example of harmful patterns to avoid going forward. Our team refactored critical applications, demonstrating the logic and cost savings available by utilizing integration best practices.
Concord’s team of MuleSoft experts significantly upgraded mainstay applications, doubled the efficiency of our client’s core business application, and empowered the client’s IT support team to understand the issues and communicate impacts to decision-makers.
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